Return & Refund Policy

Floréalo – Miami, FL, USA

Product Variations

Each Floréalo arrangement is uniquely handcrafted using fresh, seasonal flowers.
Because flowers are natural products, variations in bloom size, shade, and texture are normal.

While we maintain the overall aesthetic and color palette of the selected design, arrangements may not look exactly identical to reference photos.

Seasonal substitutions may be made with blooms of equal or greater value while preserving the style and intention of the arrangement.

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Cancellations

Orders may be canceled for a full refund if preparation has not yet begun.

Once flowers have been sourced, designed, or prepared, cancellations are no longer eligible for a refund.

To request a cancellation, please contact us immediately at hello@florealo.com.

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Damages or Errors

Please inspect your order upon delivery.

If your arrangement arrives damaged, incorrect, or does not meet quality standards, contact us within 4 hours of deliverywith clear photos.

If the issue is determined to be an error on our end, we may offer:

• A replacement

• A partial refund

• A full refund

at our discretion.

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Non-Returnable Items

We do not accept returns on:

• Perishable goods (flowers, plants)

• Custom or personalized arrangements

• Sale items

• Gift cards

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Delivery Responsibility

Customers are responsible for accurate delivery details.
Florealo is not responsible for delays due to incorrect information, recipient unavailability, or building access restrictions.

Re-delivery fees may apply.